◆ Corrections & updates
Corrections & updates
Penshurstrslyouthswim compares online slots sites for players in Australia, and every comparison is only as useful as the facts behind it. Bonus terms change, withdrawal limits get revised and game libraries shift, so mistakes will happen. We think readers deserve to see how we handle them. This page explains what we treat as a correction, how you can report a problem, and what our editors do once a report arrives.
What counts as a correction
A correction is any change to information a reader might rely on when choosing where to play: wagering requirements, minimum deposits, withdrawal times, payment methods, licensing details, game availability or responsible gambling tools. When we fix one of these, we note it on the page. A cosmetic edit covers typos, broken formatting, clearer wording or updated screenshots that do not change the meaning, and is made without a note.
- A review lists a wagering requirement on a welcome bonus that the casino has since changed.
- A payment method such as PayID or POLi is described as available for withdrawals when it only supports deposits.
- A slot is listed in a brand's game library even though it is not offered to players located in Australia.
- A comparison table shows an outdated maximum withdrawal limit or processing time for one of the 9 brands we compare.
How to report an error
- The full URL of the page and the section or table row where the error appears.
- A short description of what is wrong and what you believe the correct information is.
- A source we can check, such as a link to the casino's current terms, a dated screenshot or a support chat transcript.
- A reply address if you would like to hear back, with the report sent to editor@penshurstrslyouthswim.com.
editor@penshurstrslyouthswim.com · Contact us
What happens next
- An editor logs the report and confirms receipt to the sender if a reply address was given.
- The reviewer rechecks the claim directly against the casino's current terms, cashier or support team.
- If the error is confirmed, the page is updated and a dated correction note is added explaining what changed.
- If the information was accurate, we reply with the source we relied on and keep the report on file in case the terms change later.
How reviews get updated
Review pages are updated whenever a correction is confirmed and during scheduled rechecks of the 9 brands we compare. Each update is checked by a second editor before it goes live. The date at the top of a review shows when it was last verified, not just when it was last edited. If a change affects a brand's position in our comparison, we explain the reason in the review itself.
Frequently Asked Questions
Do partner casinos get to change what you write about them?+
No. Partners can point out factual errors the same way readers can, by emailing editor@penshurstrslyouthswim.com with a source we can verify. They cannot request changes to ratings, rankings or critical comments. Any fix still goes through the same check by our editors, and commercial relationships play no part in whether a correction is accepted.
Will you tell me if my report led to a change?+
Yes, if you include a reply address. We let you know whether the information was corrected, and if we decided it was accurate, we share the source we checked. Some reports need a fresh test of a cashier or a conversation with casino support, so complex cases can take longer than a simple wording fix.
Can you help if a casino refuses to pay my winnings?+
We cannot resolve disputes or act on your behalf, but tell us at editor@penshurstrslyouthswim.com, because recurring payment problems affect how we assess a brand. Keep records of your account and chats, and use the casino's complaints process and its licensing body. If gambling is causing you stress, Gambling Help Online offers free, confidential support across Australia.